CGI Is Hiring Associate Systems Engineer | Entry Level | Full Time
Software-jobs.in - May 22, 2022
CGI Is Hiring Associate Systems Engineer | Entry Level | Full Time, India.
CGI Is Hiring Associate Systems Engineer | Entry Level | Full Time :
CGI India is hiring candidates as Graduate Support Engineer. Candidates from multiple batches are eligible for this role. The detailed eligibility and application process are given below.
Company Name: CGI, India
Job Role : Associate Systems Engineer
Experience: 0 - 2 year
Passout Batch: 2018 - 2021
CTC: Best In Industry
Work as a second line remote desktop support for in-house and external clients
Accept incoming tickets within the response SLA
Diagnose and provide proper technical resolution to operating system, software and application related issues
Follow standard call resolution procedures within DSG
Technically escalate the tickets which requires further investigation to the third line support teams
Work effectively to update the knowledge base with known errors/workarounds.
Closely monitor the recurrence of incidents and raise problem tickets as necessary
Update the tickets promptly on a regular basis
Identify and escalate situations requiring urgent attention
Windows OS Issues and Troubleshooting
OS Installation Issues and Troubleshooting
Windows Update Issues
Checkpoint/SAG VPN Issues
Network Issue Troubleshooting (WIFI/LAN)