CGI Is Hiring Associate Systems Engineer | Entry Level | Full Time

Software-jobs.in - May 22, 2022

CGI Is Hiring Associate Systems Engineer | Entry Level | Full Time :

CGI India is hiring candidates as Graduate Support Engineer. Candidates from multiple batches are eligible for this role. The detailed eligibility and application process are given below.

Job Description:

Work as a second line remote desktop support for in-house and external clients

Accept incoming tickets within the response SLA

Diagnose and provide proper technical resolution to operating system, software and application related issues

Follow standard call resolution procedures within DSG

Technically escalate the tickets which requires further investigation to the third line support teams

Work effectively to update the knowledge base with known errors/workarounds.

Responsibilities:

Closely monitor the recurrence of incidents and raise problem tickets as necessary

Update the tickets promptly on a regular basis

Identify and escalate situations requiring urgent attention

Windows OS Issues and Troubleshooting

OS Installation Issues and Troubleshooting

Bit-Locker Issues

Minimum Qualifications:

Windows Update Issues

Domain Issues

Checkpoint/SAG VPN Issues

Drivers Update/Issues

Network Issue Troubleshooting (WIFI/LAN)